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FAQs
product
We provide a wide range of innovative and sustainable packaging solutions. From certified compostable packaging to recyclable options designed to support a circular economy, our range can help businesses reduce waste and embrace sustainability.
We strive to deliver functional and thoughtful packaging by combining the latest innovations with a range of materials, including readily renewable, plant-based options. These materials include wood and paper, sugarcane bagasse, bamboo, PLA bioplastic, and plant-based PLA products. For more information see our materials guide.
Our core compostable ranges are marked with Industrial or Home Compostable certification logos. Look for these compostable logos as you browse our products. The AS verification numbers and ABA codes underneath each logo shows these products meet the Australian Standards for compostability. For more information about ABA certifications, visit the Australasian Bioplastics Association website, here.
Australia introduced Single-Use Plastic Bans to reduce pollution, protect wildlife, and promote sustainable alternatives. Led by state and territory governments, these bans target the most harmful and commonly littered plastics, supporting national goals to cut waste and protect the environment.
For up-to-date information on what packaging can be used or sold under Single-Use Plastic Ban laws in each Australian state or territory, visit your state's environmental authority website. Regulations vary by location and are being updated regularly, so it's important to check for the latest information.
custom print
Yes, we do. Whether you have a clear vision or need creative guidance, our experienced Custom Print team can bring your ideas to life. Browse our custom print page for a flavour of what we can do for your business. If you'd like something else, chances are, we can do it - get in touch with our helpful team.
Each item has different Minimum Order Quantities. Please get in touch with us to get the relevant MOQs for your project.
You can get in touch with our Custom Print team a few different ways. You can submit an Enquiry Form on our Contact Us page, or get in touch with our Customer Service Team using one of the contact methods here.
ordering & payment
You can order our products right here on our website, or by contacting Customer Services here.
1. Browse our product range, and add products to your shopping bag using the "add to bag" button.
2. View your shopping bag by clicking on the bag icon at the top right side of your screen. You can edit your order here, e.g. change quantities and remove products from the bag. You can also see delivery costs once you've entered your shipping address and select pick-up options.
3. When you have confirmed your order, click on "Checkout".
4. You will receive a confirmation via email once your order is placed.
5. Your order will be processed once your payment is received in full.
We're thrilled you're interested in stocking our range. So that we can help you best, please contact us via the Enquiry Form or email to discuss your packaging supply needs. Please include your business name, your name, your contact email and phone and the items you're interested in, plus estimated supply needs.
If you have our catalogue or pricelist, you can search for these products in our search bar. Click on the magnifying glass on the top left of your screen, and enter in the product code you're looking for and press enter. You will be shown a list of products that matches the search term you entered.
You will receive a confirmation of your order via email once your order is placed. Your Tax Invoice will be emailed to you once your order is processed. A printed copy of your tax invoice will be attached to your shipment on delivery.
We accept payments via PayPal, debit or credit card.
You can order our products right here on our website, or by contacting Customer Services here.
1. Browse our product range, and add products to your shopping bag using the "add to bag" button.
2. View your shopping bag by clicking on the bag icon at the top right side of your screen. You can edit your order here, e.g. change quantities and remove products from the bag. You can also see delivery costs once you've entered your shipping address and select pick-up options.
3. When you have confirmed your order, click on "Checkout".
4. You will receive a confirmation via email once your order is placed.
5. Your order will be processed once your payment is received in full.
Yes. Please submit a Samples Order Enquiry Form on our Contact Us page, detailing the samples you wish to try. Our Customer Service team will be in touch to get more details from you and arrange your samples. Please note, sample delivery fees may apply.
We're thrilled you're interested in stocking our range. So that we can help you best, please contact us via the Enquiry Form or email to discuss your packaging supply needs. Please include your business name, your name, your contact email and phone and the items you're interested in, plus estimated supply needs.
If you have our catalogue or pricelist, you can search for these products in our search bar. Click on the magnifying glass on the top left of your screen, and enter in the product code you're looking for and press enter. You will be shown a list of products that matches the search term you entered.
You will receive a confirmation of your order via email once your order is placed. Your Tax Invoice will be emailed to you once your order is processed. A printed copy of your tax invoice will be attached to your shipment on delivery.
We accept payments via PayPal, debit or credit card.
delivery & pick-up
All online orders are dispatched within 3 business days after payment is received. If you have delivery questions, please contact our Customer Service Team .
Please get in touch with us ASAP by reaching out to Customer Service on 1300 853 869 or via the Contact Us page so we can set things right.
Please view our returns section in our Terms & Conditions.
about ecoware
We're a proudly local company on a journey towards a more sustainable way of life and business and believe doing good is good for business. We're passionate about innovative and sustainable packaging solutions that reduce environmental impact without compromising quality.
Our trans-tasman network encompasses strategic locations in Sydney, Melbourne, Brisbane, Perth, Auckland, Wellington and Christchurch.
Our modern facilities at these branch locations ensure we maintain a constant and dependable inventory of quality packaging products.
Focus on Renewable Materials: Think plant-based, not petroleum - we focus on resources that can grow back, not run out.
Designed for a circular economy: Products that are certified compostable, widely recyclable or suitable for re-use, we are continually evaluating our range and exploring packaging collection and end of life solutions.
Product Quality & Integrity: We are committed to delivering high performing, reliable packaging by continually evaluating and refining our materials and process, ensuring product quality and product integrity go hand in hand.